Executive Development Programme in Safety Critical Communication Techniques
-- ViewingNowThe Executive Development Programme in Safety Critical Communication Techniques is a certificate course designed to enhance the communication skills of professionals in high-stakes industries. This program emphasizes the importance of clear, concise, and accurate communication in safety-critical environments, where miscommunication can lead to dire consequences.
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⢠Effective Communication Fundamentals: Understanding the basics of communication, including verbal, non-verbal, and written forms, and how they apply to safety-critical environments.
⢠Barriers to Communication: Identifying potential obstacles that can hinder effective communication and discussing strategies to overcome them in safety-critical situations.
⢠Active Listening: Emphasizing the importance of active listening in safety-critical communication, including techniques for improving listening skills and avoiding distractions.
⢠Assertiveness and Conflict Resolution: Developing assertiveness skills to express ideas and concerns effectively, as well as conflict resolution strategies to maintain a safe working environment.
⢠Situational Awareness: Enhancing situational awareness to promote safety and enable effective communication in high-pressure, safety-critical environments.
⢠Standard Operating Procedures (SOPs): Understanding the role of SOPs in safety-critical communication, including how to interpret, communicate, and enforce SOPs effectively.
⢠Crisis Communication: Developing skills to communicate effectively in crisis situations, including strategies for maintaining calm, clear communication and avoiding panic.
⢠Human Factors in Safety-Critical Communication: Exploring the impact of human factors, such as fatigue, stress, and cognitive biases, on safety-critical communication and strategies to mitigate their effects.
⢠Assessing Communication Effectiveness: Evaluating the effectiveness of safety-critical communication, including techniques for providing feedback, identifying areas for improvement, and measuring communication outcomes.
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