Professional Certificate in Social Listening: Engaging Conversations
-- ViewingNowThe Professional Certificate in Social Listening: Engaging Conversations is a comprehensive course that teaches learners how to monitor and analyze conversations on social media to enhance brand reputation, customer engagement, and marketing strategies. This certificate course is essential for professionals in marketing, public relations, customer service, and communications who want to stay updated on the latest trends in social listening and engagement.
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⢠Unit 1: Introduction to Social Listening
⢠Unit 2: Social Listening Tools and Technologies
⢠Unit 3: Data Analysis in Social Listening
⢠Unit 4: Social Media Monitoring and Measurement
⢠Unit 5: Developing a Social Listening Strategy
⢠Unit 6: Engaging with Online Communities
⢠Unit 7: Building Relationships through Social Listening
⢠Unit 8: Reputation Management and Crisis Communications
⢠Unit 9: Social Listening for Customer Experience
⢠Unit 10: Future Trends in Social Listening
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