Executive Development Programme in Customer Advocacy and Engagement Strategies

Name: Executive Development Programme in Customer Advocacy and Engagement Strategies
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The Executive Development Programme in Customer Advocacy and Engagement Strategies is a certificate course designed to empower professionals with essential skills for career advancement. This programme focuses on the importance of customer-centric strategies, which are vital in today's experience-driven economy.

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AboutThisCourse

In an era where customer experience determines business success, this course provides in-depth knowledge and industry best practices in customer advocacy and engagement. Learners will gain a comprehensive understanding of how to create and implement customer-centric strategies that drive customer loyalty, increase brand value, and improve business growth. The course is led by industry experts and covers key topics including customer journey mapping, voice of the customer programmes, customer experience design, and data-driven customer engagement strategies. By the end of the programme, learners will be equipped with the skills and knowledge to drive customer engagement, improve customer experience, and lead customer-centric transformation in their organisations. With a strong focus on practical application and real-world case studies, this course is an excellent opportunity for professionals looking to advance their careers in customer experience, marketing, sales, and customer service roles. By enrolling in this programme, learners will demonstrate their commitment to personal and professional growth, and their dedication to delivering exceptional customer experiences that drive business success.

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CourseDetails

• Executive Customer Advocacy
• Understanding Customer Engagement
• Developing Customer-Centric Strategies
• Multi-Channel Customer Engagement
• Measuring Customer Advocacy Success
• Building Long-Term Customer Relationships
• Leveraging Data for Personalized Engagement
• Designing Effective Customer Advocacy Programs
• Empowering Employees for Customer Advocacy

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BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER ADVOCACY AND ENGAGEMENT STRATEGIES

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London College of Foreign Trade (LCFT)

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05 May 2025

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