Global Certificate in Engaging Customer Journey Mapping

Name: Global Certificate in Engaging Customer Journey Mapping
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The Global Certificate in Engaging Customer Journey Mapping is a comprehensive course that focuses on enhancing customer experience through effective mapping strategies. This course highlights the importance of understanding and optimizing customer journeys to drive business growth and profitability.

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AboutThisCourse

In today's competitive market, there is an increasing demand for professionals who can create seamless and personalized customer experiences. This course equips learners with the essential skills to design and implement customer journey maps that meet customer needs and exceed expectations. By analyzing customer interactions and touchpoints, learners will be able to identify opportunities for improvement and create effective strategies to increase customer engagement and loyalty. This course is ideal for marketing professionals, customer experience specialists, product managers, and business owners who want to enhance their skills and stay competitive in the industry. By completing this course, learners will be able to demonstrate their expertise in engaging customer journey mapping, opening up new career opportunities and accelerating their professional growth.

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CourseDetails

• Understanding Customer Journey Mapping
• Importance of Customer Experience (CX) in Business Success
• Steps in Creating a Customer Journey Map
• Identifying Touchpoints and Moments of Truth
• Mapping Customer Emotions and Expectations
• Analyzing and Measuring Customer Journey Data
• Designing and Implementing Customer-Centric Strategies
• Continuous Improvement of Customer Journey Mapping
• Best Practices in Customer Journey Mapping

CareerPath

Global Certificate in Engaging Customer Journey Mapping: Job Market Trends in the UK

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN ENGAGING CUSTOMER JOURNEY MAPPING

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London College of Foreign Trade (LCFT)

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05 May 2025

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