Executive Development Programme in Tech-Enhanced Customer Service

Name: Executive Development Programme in Tech-Enhanced Customer Service
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The Executive Development Programme in Tech-Enhanced Customer Service is a certificate course designed to empower professionals with the latest tools and techniques in customer service. This program highlights the importance of technology in improving customer experiences and driving business growth.

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AboutThisCourse

With the increasing demand for tech-savvy customer service professionals, this course provides a timely and essential learning opportunity. The course equips learners with essential skills such as data analysis, digital communication, and problem-solving. It also covers the use of artificial intelligence, machine learning, and automation in customer service. By completing this program, learners will be able to enhance their career prospects and contribute more effectively to their organizations' success. In summary, the Executive Development Programme in Tech-Enhanced Customer Service is a valuable investment in professional development. It provides learners with the skills and knowledge needed to excel in a rapidly evolving industry, making it an essential course for anyone looking to advance their career in customer service.

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CourseDetails

• Unit 1: Introduction to Tech-Enhanced Customer Service
• Unit 2: Understanding Customer Service Technologies
• Unit 3: Leveraging Data Analytics in Customer Service
• Unit 4: AI and Machine Learning in Customer Service
• Unit 5: Omnichannel Customer Service Strategy
• Unit 6: Social Media and Customer Service
• Unit 7: Customer Experience (CX) Management
• Unit 8: Crisis Management in Tech-Enhanced Customer Service
• Unit 9: Leadership and Change Management in Tech-Driven CX
• Unit 10: Future Trends in Tech-Enhanced Customer Service

CareerPath

The Executive Development Programme in Tech-Enhanced Customer Service focuses on providing a solid foundation for professionals to excel in today's technology-driven customer service landscape. This section features a 3D pie chart that highlights the job market trends for various roles in the UK customer service sector. Roles within the tech-enhanced customer service field include Service Agent, Team Leader, Customer Service Manager, and Senior Manager. The 3D pie chart below displays the percentage of each role in the UK customer service industry, offering insights into the skill demand and career growth potential for professionals pursuing a career in this field. The data presented in the chart is sourced from reputable industry reports and job market analysis, ensuring up-to-date and relevant information for your career development journey. With this information, you can make informed decisions on the roles that best suit your career goals and aspirations. As you explore the visual representation of these roles, take note of the trends and growth patterns, as they can help you anticipate future opportunities and potential challenges in the customer service sector. By understanding these trends, you can effectively plan your career path and invest in the skills necessary for success in the ever-evolving tech-enhanced customer service landscape. In summary, this 3D pie chart offers a valuable resource for professionals seeking to advance their careers in tech-enhanced customer service, providing insights into the current job market trends, skill demand, and career growth potential in the UK.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN TECH-ENHANCED CUSTOMER SERVICE

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London College of Foreign Trade (LCFT)

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05 May 2025

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