Advanced Certificate in Service Advocacy

Name: Advanced Certificate in Service Advocacy
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The Advanced Certificate in Service Advocacy is a comprehensive course designed to empower learners with the skills necessary to thrive in the modern service industry. This program focuses on fostering a deep understanding of service advocacy, its importance, and how it can be used to drive customer satisfaction and loyalty.

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AboutThisCourse

In an era where customer experience is a key differentiator, this course is increasingly important. It provides learners with the ability to identify customer needs, communicate effectively, and advocate for solutions that meet those needs. This skillset is in high demand across various industries, making this course a valuable investment in one's career advancement. Throughout the course, learners will engage in practical exercises, case studies, and discussions that equip them with essential skills. These range from negotiation and conflict resolution to strategic thinking and leadership. By the end of the course, learners will have a robust portfolio of skills, making them highly attractive to employers seeking service advocates.

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CourseDetails

• Advanced Service Advocacy Techniques
• Understanding Customer Needs and Expectations
• Strategies for Effective Service Recovery
• Service Advocacy in a Digital World
• Legal and Ethical Considerations in Service Advocacy
• Service Advocacy Metrics and Analytics
• Developing a Service Advocacy Culture
• Cross-Functional Collaboration in Service Advocacy
• Conflict Resolution in Service Advocacy

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN SERVICE ADVOCACY

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London College of Foreign Trade (LCFT)

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05 May 2025

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