Certificate in Service Transformation Models

Name: Certificate in Service Transformation Models
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The Certificate in Service Transformation Models course is a comprehensive program designed to equip learners with the essential skills needed to drive service innovation and improvement in today's rapidly changing business landscape. This course focuses on the latest service transformation models, tools, and techniques, and their application in various industries.

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AboutThisCourse

In an era where customer experience is a key differentiator, this course is increasingly important as it provides learners with the ability to lead service transformation initiatives that can positively impact business results. The course covers service design thinking, process improvement, change management, and digital transformation, among other critical topics. By completing this course, learners will be able to demonstrate their expertise in service transformation, making them highly valuable to employers in various industries. This course is an excellent opportunity for professionals looking to advance their careers, increase their earning potential, and make a positive impact on their organizations.

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CourseDetails

• Service Blueprinting: Understanding the service design and mapping the customer journey
• Customer Experience (CX) Management: Implementing strategies to improve customer satisfaction and loyalty
• Service Innovation: Designing and launching new services to meet evolving customer needs
• Process Improvement: Utilizing Lean and Six Sigma methodologies to optimize service delivery
• Service Metrics and KPIs: Measuring and tracking service performance to drive continuous improvement
• Change Management: Managing organizational change during service transformation
• Service Recovery: Addressing service failures and turning negative experiences into positive outcomes
• Customer Co-creation: Involving customers in the service design and delivery process
• Digital Transformation: Leveraging technology to enhance service delivery and customer experiences

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN SERVICE TRANSFORMATION MODELS

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London College of Foreign Trade (LCFT)

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05 May 2025

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