Executive Development Programme in Service Team Resilience

Name: Executive Development Programme in Service Team Resilience
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The Executive Development Programme in Service Team Resilience is a certificate course designed to empower professionals with the skills necessary to build resilient service teams. In today's fast-paced and unpredictable business environment, resilience is crucial for teams to thrive and adapt to challenges.

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AboutThisCourse

This programme is important for organizations seeking to foster a culture of resilience and improve their service delivery. The course is in high demand across industries, as businesses recognize the value of resilient teams in achieving their goals. By enrolling in this programme, learners will acquire essential skills for career advancement, such as leadership, communication, problem-solving, and emotional intelligence. These skills will enable them to lead their teams through adversity, foster a positive work environment, and drive business success. By investing in this programme, learners will position themselves as valuable assets to their organizations and enhance their career prospects.

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CourseDetails

• Building Service Team Resilience
• Understanding Resilience and its Importance in Service Teams
• Developing Teamwork and Collaboration Skills
• Strategies for Managing Change and Uncertainty
• Enhancing Communication and Interpersonal Skills
• Fostering a Positive and Supportive Team Culture
• Promoting Emotional Intelligence in Service Teams
• Techniques for Stress Management and Conflict Resolution
• Implementing Effective Feedback Mechanisms
• Measuring and Evaluating Team Resilience

CareerPath

The **Executive Development Programme in Service Team Resilience** focuses on developing and nurturing the essential skills required for effective service team management in the constantly evolving UK job market. The programme features key roles in the service team resilience sector, offering valuable insights into the ever-changing job market trends, salary ranges, and skill demands. The provided 3D pie chart highlights the distribution of roles within the industry, allowing for an engaging and transparent understanding of the service team resilience landscape. 1. **Customer Service Representative**: As a crucial part of any service team, these professionals account for 45% of the industry. Their primary responsibilities include addressing customer queries and concerns while providing excellent support and fostering customer loyalty. 2. **Team Leader**: Representing 25% of the industry, team leaders oversee daily operations and ensure service standards are met. They coach and mentor team members, manage workloads, and coordinate with management for strategic planning. 3. **Customer Service Manager**: Making up 15% of the industry, these managers coordinate customer support operations, manage service team leaders, and develop strategies to improve customer satisfaction and loyalty. 4. **Training and Development Specialist**: These professionals, also accounting for 15% of the industry, focus on creating, implementing, and assessing training programs to enhance employee skills and improve overall team performance. By understanding the importance of these roles and their impact on service team resilience, professionals can make informed decisions regarding career development and growth, ultimately contributing to the success of their organisations and the wider UK service industry.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE TEAM RESILIENCE

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London College of Foreign Trade (LCFT)

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05 May 2025

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