Certificate in Service Relationship Building

Name: Certificate in Service Relationship Building
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The Certificate in Service Relationship Building is a comprehensive course designed to empower professionals with the essential skills to build and maintain strong service relationships. This course highlights the importance of service relationships in driving business growth and customer loyalty.

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AboutThisCourse

In today's service-driven economy, the demand for professionals who can establish and maintain strong service relationships is higher than ever. By completing this course, learners will gain a competitive edge in their careers, with the ability to deliver exceptional customer service and foster long-term relationships. Throughout the course, learners will explore a variety of topics, including communication skills, conflict resolution, customer needs analysis, and relationship-building strategies. By the end of the course, learners will have the skills and knowledge needed to excel in any service-related role and advance their careers in this growing field.

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CourseDetails

• Understanding Service Relationship Building: Foundations and Importance
• Effective Communication in Service Relationships
• Building Trust and Credibility in Customer Service
• Active Listening and Empathy in Service Relationships
• Handling Customer Complaints and Conflict Resolution
• Proactive Service Strategies: Anticipating Customer Needs
• Personalizing Service Experiences for Stronger Relationships
• Measuring Success in Service Relationship Building
• Adapting to Customer Preferences and Expectations
• Long-Term Customer Retention and Loyalty Strategies

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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EarnCareerCertificate

CERTIFICATE IN SERVICE RELATIONSHIP BUILDING

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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