Professional Certificate in Service Design for High-Performance Results

Name: Professional Certificate in Service Design for High-Performance Results
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The Professional Certificate in Service Design for High-Performance Results is a comprehensive course that emphasizes the importance of creating exceptional customer experiences to drive business success. This program is designed to meet the growing industry demand for service design professionals who can enhance service quality, efficiency, and customer satisfaction.

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AboutThisCourse

Throughout this certificate course, learners will acquire essential skills in service design thinking, user research, prototyping, and implementation. By applying these techniques, learners will be able to develop and optimize services that align with customer needs and business objectives. As a result, this course empowers learners to drive high-performance results in various industries, including finance, healthcare, technology, and hospitality. By completing this certificate program, learners will be well-equipped to advance their careers in service design, user experience (UX) design, customer experience (CX) management, and related fields. By staying at the forefront of service design best practices, learners can differentiate themselves in a competitive job market and make a significant impact on organizational success.

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CourseDetails

• User Research and Interviews
• Service Blueprinting
• Customer Journey Mapping
• Prototyping and Iterative Design
• Service Design Measurement and KPIs
• Stakeholder Management and Communication
• Human-Centered Design in Service Design
• Design Thinking for Service Innovation
• Service Design Methods and Tools
• Achieving High-Performance Results through Service Design

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN SERVICE DESIGN FOR HIGH-PERFORMANCE RESULTS

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London College of Foreign Trade (LCFT)

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05 May 2025

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