Certificate in Service Design for Actionable Business Insights

Name: Certificate in Service Design for Actionable Business Insights
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The Certificate in Service Design for Actionable Business Insights is a comprehensive course that empowers learners with the skills to design and optimize services for maximum business impact. In today's experience-driven economy, service design has become a critical differentiator for organizations seeking to gain a competitive edge.

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AboutThisCourse

This course is designed to meet the growing industry demand for professionals who can leverage service design principles to drive business growth and improve customer experiences. Through hands-on exercises, case studies, and real-world examples, learners will gain a deep understanding of the service design process and how to apply it to create actionable business insights. By completing this course, learners will be equipped with essential skills for career advancement, including the ability to identify customer needs, map service journeys, prototype and test service concepts, and analyze service data to inform business decisions. Whether you're a UX designer, product manager, or business strategist, this course will provide you with the tools and techniques you need to drive service innovation and deliver exceptional customer experiences.

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CourseDetails

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• Service Design Thinking: Understanding the user-centered design process and how it can be applied to service design.
• Design Research Methods: Learning various research techniques to uncover user needs and pain points.
• Customer Journey Mapping: Identifying touchpoints and pain points in the customer journey, and creating a visual representation of it.
• Prototyping and Testing: Creating prototypes of services and testing them with users to gather feedback.
• Service Blueprints: Developing a detailed view of the service delivery process, including the front-stage and back-stage operations.
• Co-creation and Collaboration: Working with stakeholders, including customers, to co-create and improve services.
• Implementation and Measurement: Understanding how to implement and measure the success of service design initiatives.
• Business Strategy and Service Design: Aligning service design with the overall business strategy and goals.
• Ethics and Accessibility in Service Design: Ensuring that services are designed ethically and accessible to all users.

CareerPath

Certificate in Service Design for Actionable Business Insights: This section presents a 3D pie chart created with Google Charts to visually represent relevant statistics for our certificate program, focusing on job market trends, salary ranges, and skill demand in the UK. The chart illustrates the number of employment opportunities available for various roles related to Service Design: 1. Service Designer: 1200 opportunities 2. UX Designer: 2100 opportunities 3. CX Designer: 1500 opportunities 4. Researcher: 1800 opportunities 5. Strategist: 1400 opportunities The 3D effect adds depth and interest to the chart, making it more engaging for users. With a transparent background and no added background color, the chart seamlessly blends into the webpage, allowing the focus to remain on the data. The responsive design, with a width set to 100%, ensures that the chart adapts to all screen sizes, delivering an optimal user experience on any device.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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CERTIFICATE IN SERVICE DESIGN FOR ACTIONABLE BUSINESS INSIGHTS

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London College of Foreign Trade (LCFT)

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05 May 2025

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