Executive Development Programme in Service Excellence Strategies: Performance Optimization

Name: Executive Development Programme in Service Excellence Strategies: Performance Optimization
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The Executive Development Programme in Service Excellence Strategies: Performance Optimization certificate course is a comprehensive program designed to enhance service excellence and optimize performance in today's dynamic business landscape. This course is of paramount importance due to the increasing emphasis on customer experience and service quality across industries.

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AboutThisCourse

Learners will gain critical skills necessary to drive service excellence, including leadership, communication, and problem-solving. With the growing demand for professionals who can effectively manage service operations and drive performance optimization, this course offers a unique opportunity for career advancement. By mastering essential strategies and best practices, learners will be well-equipped to lead service initiatives, improve customer satisfaction, and drive business growth. Investing in this course is an investment in your career, providing you with the skills and knowledge necessary to excel in a competitive and rapidly changing industry.

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CourseDetails

• Service Excellence Fundamentals
• Understanding Customer Needs and Expectations
• Designing Service Delivery Processes for Optimal Performance
• Implementing a Customer-Centric Culture
• Utilizing Technology for Service Excellence
• Continuous Improvement Strategies for Service Performance
• Employee Engagement and its Impact on Service Excellence
• Metrics and Measurement for Service Performance Optimization
• Managing and Recovering from Service Failures

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE EXCELLENCE STRATEGIES: PERFORMANCE OPTIMIZATION

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London College of Foreign Trade (LCFT)

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05 May 2025

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