Executive Development Programme in Multisensory Customer Journeys

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The Executive Development Programme in Multisensory Customer Journeys is a certificate course designed to enhance the learner's understanding of customer experience management in the modern business landscape. This programme emphasizes the importance of creating immersive, multisensory customer journeys that engage customers on various levels, leading to increased loyalty and revenue.

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AboutThisCourse

In today's competitive market, businesses demand professionals who can design and implement effective customer experience strategies that cater to customers' emotional, physical, and digital needs. This course equips learners with the essential skills to meet this industry demand, providing them with the knowledge and tools to create compelling, memorable customer experiences. By completing this programme, learners will gain a competitive edge in their careers, demonstrating their ability to drive customer engagement, satisfaction, and retention through multisensory customer journeys. This course is ideal for marketing, customer experience, and product development professionals seeking to advance their careers in a rapidly evolving industry.

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CourseDetails

• Multisensory Customer Journeys: Understanding the Concept and Importance
• Designing Multisensory Experiences: Principles and Best Practices
• Neuroscience of Sensory Marketing: The Science Behind the Experience
• The Role of Emotions in Multisensory Customer Journeys
• Measuring and Quantifying Multisensory Experiences: Metrics and Analytics
• Leveraging Technology for Multisensory Customer Journeys: Virtual, Augmented, and Mixed Reality
• Creating Personalized Multisensory Experiences for Customer Segmentation
• Building Brand Identity through Multisensory Customer Journeys
• Overcoming Challenges in Implementing Multisensory Customer Journeys

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN MULTISENSORY CUSTOMER JOURNEYS
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London College of Foreign Trade (LCFT)
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05 May 2025
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