Certificate in Impactful Customer Service Excellence

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The Certificate in Impactful Customer Service Excellence is a comprehensive course designed to enhance your customer service skills and boost your career prospects. This program focuses on the importance of delivering exceptional customer experiences, a critical factor in today's competitive business landscape.

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AboutThisCourse

In this course, you will learn how to handle customer complaints effectively, manage difficult customer situations, and use effective communication strategies to build strong customer relationships. You will also gain insights into the latest industry trends and best practices in customer service. With the increasing demand for skilled customer service professionals, this course will equip you with the essential skills necessary to excel in this field. By completing this program, you will demonstrate your commitment to providing impactful customer service, giving you a competitive edge in your career advancement.

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CourseDetails

• Unit 1: Introduction to Customer Service Excellence
• Unit 2: Understanding Customer Needs and Expectations
• Unit 3: Effective Communication Skills for Customer Service
• Unit 4: Handling Customer Complaints and Difficult Situations
• Unit 5: Building Customer Loyalty and Advocacy
• Unit 6: Empowering Employees for Exceptional Customer Service
• Unit 7: Measuring and Monitoring Customer Service Performance
• Unit 8: Integrating Customer Service with Business Strategies
• Unit 9: Leveraging Technology for Customer Service Excellence
• Unit 10: Continuous Improvement in Customer Service

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE IN IMPACTFUL CUSTOMER SERVICE EXCELLENCE
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London College of Foreign Trade (LCFT)
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05 May 2025
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