Executive Development Programme in CX Automation Insights for CX

Name: Executive Development Programme in CX Automation Insights for CX
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The Executive Development Programme in CX Automation Insights is a comprehensive certificate course designed to provide learners with essential skills in Customer Experience (CX) automation. In today's digital age, there is an increasing demand for professionals who can leverage automation technologies to improve customer interactions and drive business growth.

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AboutThisCourse

This course is important for professionals who want to stay competitive in the rapidly evolving CX industry. It covers key topics such as chatbots, voice assistants, and AI-powered CX solutions. Learners will gain hands-on experience with the latest CX automation tools and technologies, enabling them to make informed decisions and drive innovation in their organizations. By the end of the course, learners will have developed a deep understanding of CX automation best practices and will be equipped with the skills necessary to advance their careers in this exciting field. They will have the ability to design and implement effective CX automation strategies that improve customer satisfaction, reduce costs, and drive revenue growth.

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CourseDetails

• Introduction to CX Automation: Understanding the basics, benefits, and challenges of CX automation
• CX Automation Tools: Overview of various CX automation tools and platforms
• Data Analysis for CX Automation: Utilizing data to drive automation strategies and decisions
• Customer Journey Mapping: Identifying touchpoints and opportunities for CX automation
• AI and Machine Learning: Leveraging AI and ML for intelligent CX automation
• Chatbots and Virtual Assistants: Designing and implementing effective chatbots for CX
• CX Automation Integration: Integrating automation with existing CX systems and processes
• Change Management: Managing organizational change during CX automation implementation
• CX Automation Metrics: Measuring the success and impact of CX automation initiatives
• Future Trends in CX Automation: Exploring emerging trends and technologies in CX automation

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CX AUTOMATION INSIGHTS FOR CX

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London College of Foreign Trade (LCFT)

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05 May 2025

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