Advanced Certificate in Customer Service Leadership Skills Development

Name: Advanced Certificate in Customer Service Leadership Skills Development
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The Advanced Certificate in Customer Service Leadership Skills Development is a comprehensive course designed to empower aspiring and existing customer service leaders. This certificate course highlights the importance of robust leadership skills in delivering exceptional customer service and fostering a positive team culture.

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AboutThisCourse

In today's customer-centric world, organizations increasingly demand professionals with strong interpersonal, strategic thinking, and problem-solving skills. This course equips learners with these essential skills, empowering them to manage teams effectively, handle complex customer situations, and drive continuous improvement in customer service operations. By completing this course, learners will not only enhance their career opportunities within customer service but also gain transferable skills applicable to various leadership roles. Stand out in the competitive job market and drive your team's success in customer service with this advanced certificate course.

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CourseDetails

• Advanced Customer Service Strategies
• Leadership and Management Techniques for Customer Service
• Effective Communication in Customer Service
• Conflict Resolution and Problem Solving for Customer Service Leaders
• Customer Experience Management and Design
• Measuring and Analyzing Customer Service Metrics
• Developing and Implementing a Customer Service Training Program
• Building and Leading High-Performing Customer Service Teams
• Ethical Considerations in Customer Service Leadership

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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ADVANCED CERTIFICATE IN CUSTOMER SERVICE LEADERSHIP SKILLS DEVELOPMENT

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London College of Foreign Trade (LCFT)

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05 May 2025

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