Executive Development Programme in Service Excellence Models: Future-Ready

Name: Executive Development Programme in Service Excellence Models: Future-Ready
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The Executive Development Programme in Service Excellence Models: Future-Ready certificate course is a comprehensive programme designed to equip learners with essential skills for career advancement in the service industry. This course emphasizes the importance of understanding and implementing service excellence models to enhance customer experience and improve business performance.

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AboutThisCourse

In today's highly competitive service industry, organizations that prioritize service excellence have a significant advantage. This course provides learners with a deep understanding of the latest service excellence models, tools, and techniques, making them well-positioned to drive service improvement initiatives in their organizations. The course covers a range of topics, including customer experience management, service blueprinting, journey mapping, and service recovery. Learners will also have the opportunity to apply their knowledge in practical exercises and case studies, ensuring they have the skills and confidence to implement service excellence models in real-world scenarios. By completing this course, learners will be able to demonstrate their expertise in service excellence, making them attractive candidates for senior roles in the service industry. With a focus on the future, this course ensures learners are up-to-date with the latest trends and best practices, enabling them to drive service improvement and innovation in their organizations.

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CourseDetails

• Understanding Service Excellence Models
• Importance of Service Excellence in Modern Business
• Key Components of Service Excellence Frameworks
• Future-Ready Service Excellence Models
• Implementing Service Excellence Models in Organizations
• Case Studies on Successful Service Excellence Transformations
• Continuous Improvement and Innovation in Service Excellence
• Metrics and Measuring Success in Service Excellence
• Overcoming Challenges in Service Excellence Implementation

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BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE EXCELLENCE MODELS: FUTURE-READY

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London College of Foreign Trade (LCFT)

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05 May 2025

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