Certificate in Service Quality Assurance: Strategic Approaches

Name: Certificate in Service Quality Assurance: Strategic Approaches
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The Certificate in Service Quality Assurance: Strategic Approaches is a comprehensive course designed to empower professionals with the essential skills needed to excel in service quality assurance. This certificate program highlights the importance of strategic approaches in ensuring top-notch service quality, thereby driving customer satisfaction and business growth.

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AboutThisCourse

In today's service-oriented economy, there is an increasing demand for skilled quality assurance professionals who can help organizations stand out from the competition. By enrolling in this course, learners will gain a deep understanding of service quality management principles, quality tools, and performance metrics. They will also develop critical thinking, problem-solving, and communication skills – all of which are vital for career advancement in this field. Upon completion, learners will be equipped with the knowledge and skills needed to design, implement, and manage effective service quality assurance programs. This certification will not only enhance their professional marketability but also contribute to their organization's success.

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CourseDetails

• Service Quality Management Fundamentals
• Understanding Customer Expectations & Perceptions
• Service Quality Metrics & Analysis
• Strategic Planning for Service Quality
• Continuous Improvement in Service Quality
• Service Quality Tools & Techniques
• Employee Engagement in Service Quality
• Service Recovery & Crisis Management
• Service Quality Benchmarking & Best Practices
• Implementing & Monitoring Service Quality Assurance Programs

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN SERVICE QUALITY ASSURANCE: STRATEGIC APPROACHES

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London College of Foreign Trade (LCFT)

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05 May 2025

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