Professional Certificate in Automated Customer Journey Testing

Name: Professional Certificate in Automated Customer Journey Testing
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The Professional Certificate in Automated Customer Journey Testing is a comprehensive course designed to equip learners with the essential skills needed to excel in today's digital landscape. This course focuses on the importance of automated testing in optimizing customer journeys, a critical aspect of digital business success.

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AboutThisCourse

In an era where customer experience is paramount, this course is in high demand across industries. Learners will gain hands-on experience with industry-standard tools and techniques, enabling them to design, implement, and maintain automated testing frameworks for customer journey testing. By the end of this course, learners will be able to reduce manual testing efforts, increase test coverage, and ensure a seamless customer experience. This certificate course not only enhances learners' skillsets but also provides a competitive edge for career advancement in roles such as Quality Assurance Engineer, Automation Test Lead, and Customer Journey Testing Specialist.

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CourseDetails

• Automated Customer Journey Testing Fundamentals
• Understanding Customer Journey Maps and Touchpoints
• Setting Up Automated Testing Tools and Infrastructure
• Creating and Managing Test Scripts for Customer Journeys
• Monitoring and Analyzing Test Results and Performance Metrics
• Implementing Continuous Testing in Customer Journey Automation
• Cross-browser and Cross-device Testing in Automated Customer Journeys
• Mobile App Customer Journey Testing Automation
• Best Practices and Strategies in Automated Customer Journey Testing

CareerPath

The Professional Certificate in Automated Customer Journey Testing is designed to equip learners with the skills to excel in the growing field of automated testing. The 3D pie chart above showcases the demand for specific skills related to this certificate in the UK job market. Automated testing remains a crucial aspect of modern software development, allowing for efficient and reliable quality assurance. With a 35% share, automated testing is the most in-demand skill for professionals in this field. Customer journey mapping is another essential skill, with a 25% share in our chart. This technique helps businesses understand their customers' experiences, enabling them to identify areas for improvement and optimize the customer journey. As data-driven decision-making becomes increasingly important, data analysis skills hold a 20% share in our chart. Professionals with a strong understanding of data analysis can derive valuable insights from customer journey data, informing strategic decisions and improving user experiences. Python programming, a versatile and popular language, holds a 15% share in the chart. Python's simplicity and extensive libraries make it an excellent choice for automating testing tasks, data analysis, and web development. Lastly, JavaScript programming, the foundation of modern web applications, accounts for 5% of the skill demand. While JavaScript is not the primary language for automated testing, understanding it can help professionals better navigate and test web-based customer journeys. In summary, the Professional Certificate in Automated Customer Journey Testing aligns with industry-relevant skills, offering learners a solid foundation for success in this growing field.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN AUTOMATED CUSTOMER JOURNEY TESTING

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London College of Foreign Trade (LCFT)

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05 May 2025

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