Executive Development Programme in Automated Customer Journey Monitoring

Name: Executive Development Programme in Automated Customer Journey Monitoring
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The Executive Development Programme in Automated Customer Journey Monitoring is a certificate course designed to empower professionals with the latest tools and techniques in customer experience management. This programme emphasizes the importance of monitoring and optimizing customer journeys to drive business growth and customer satisfaction.

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AboutThisCourse

In today's digital age, understanding and improving the customer journey is crucial for any organization looking to stay competitive. This course provides learners with the essential skills needed to analyze and automate customer journeys, using cutting-edge technology and data-driven insights. By completing this programme, learners will be equipped with the ability to identify pain points in the customer journey, optimize touchpoints, and drive customer loyalty and retention. With the demand for customer experience professionals on the rise, this course provides a valuable opportunity for career advancement and growth in a rapidly evolving industry.

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CourseDetails

• Automated Customer Journey Monitoring
• Customer Experience Management
• Data Analytics for Customer Journey
• Customer Journey Mapping Tools
• AI and Machine Learning in Customer Journey
• Customer Segmentation and Personalization
• Real-time Customer Journey Monitoring
• Customer Feedback Analysis
• Multi-channel Customer Journey Monitoring
• Continuous Improvement in Automated Customer Journey Monitoring

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN AUTOMATED CUSTOMER JOURNEY MONITORING

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London College of Foreign Trade (LCFT)

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05 May 2025

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