Executive Development Programme in Automated Customer Journey Impact

Name: Executive Development Programme in Automated Customer Journey Impact
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The Executive Development Programme in Automated Customer Journey Impact is a certificate course designed to empower professionals with the skills to optimize customer experiences through automation. This program addresses the rising industry demand for experts who can design and manage automated customer journeys, a critical aspect of digital transformation.

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AboutThisCourse

By combining theory and practice, the course equips learners with essential skills in customer journey mapping, automation technologies, and data-driven decision making. Learners will gain a comprehensive understanding of the customer journey lifecycle, enabling them to create automated, personalized experiences that drive customer satisfaction and business growth. As businesses continue to invest in automation and customer experience management, this course offers a valuable opportunity for professionals to advance their careers. By completing the programme, learners will be able to demonstrate their expertise in this growing field and drive impact in their organizations.

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CourseDetails

• Automated Customer Journey
• Customer Experience Mapping
• Data-Driven Personalization
• AI & Machine Learning in Customer Journey
• Multi-Channel Automation
• Customer Journey Analytics
• Impact Measurement & ROI
• Change Management in Automation
• Ethics in AI & Customer Data

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN AUTOMATED CUSTOMER JOURNEY IMPACT

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London College of Foreign Trade (LCFT)

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05 May 2025

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