Global Certificate in Digital Customer Care Strategies

Name: Global Certificate in Digital Customer Care Strategies
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The Global Certificate in Digital Customer Care Strategies is a comprehensive course designed to empower professionals in the ever-evolving digital customer service landscape. This certificate program highlights the importance of delivering exceptional customer experiences across various digital channels, emphasizing the value of customer-centric strategies in today's interconnected world.

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AboutThisCourse

In high demand across industries, digital customer care specialists facilitate brand loyalty, improve customer satisfaction, and positively impact business growth. This course equips learners with essential skills in digital communication, social media customer support, data-driven decision-making, and multichannel care strategy development. Upon completion, learners will be poised to advance their careers in customer care, marketing, and management positions, armed with the knowledge and expertise to drive successful digital customer care initiatives. Stand out in the competitive job market with a globally recognized certification in Digital Customer Care Strategies.

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CourseDetails

• Digital Customer Care Fundamentals • Understanding Customer Touchpoints in a Digital Landscape • Multi-channel Digital Customer Care Strategies • Social Media Listening and Engagement for Digital Customer Care • Importance of Personalization in Digital Customer Care • Measuring Success in Digital Customer Care: Metrics and KPIs • Building and Managing a Digital Customer Care Team • Technology Tools for Digital Customer Care • Legal and Ethical Considerations in Digital Customer Care • Case Studies: Successful Digital Customer Care Strategies

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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GLOBAL CERTIFICATE IN DIGITAL CUSTOMER CARE STRATEGIES

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London College of Foreign Trade (LCFT)

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05 May 2025

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