Certificate in EdTech User Support: Best Practices

Name: Certificate in EdTech User Support: Best Practices
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The Certificate in EdTech User Support: Best Practices course is a comprehensive program designed to equip learners with essential skills for career advancement in the EdTech industry. This course is of utmost importance for individuals who aspire to provide technical support to educators, administrators, and students using educational technology tools.

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AboutThisCourse

The course covers best practices in EdTech user support, including communication strategies, problem-solving techniques, and user training methodologies. Learners will gain hands-on experience in troubleshooting common EdTech issues and will develop the ability to provide exceptional customer service to EdTech users. With the increasing demand for EdTech solutions in the education industry, there is a growing need for professionals who can provide expert user support. This course will equip learners with the skills and knowledge necessary to meet this demand and excel in their careers.

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CourseDetails

• Introduction to EdTech User Support
• Understanding Educational Technology
• Best Practices for EdTech Troubleshooting
• Effective Communication in EdTech Support
• EdTech User Training and Onboarding
• Accessibility in EdTech User Support
• Managing EdTech Support Tickets and Workflows
• EdTech User Data Privacy and Security
• Continuous Improvement in EdTech User Support

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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CERTIFICATE IN EDTECH USER SUPPORT: BEST PRACTICES

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London College of Foreign Trade (LCFT)

AwardedOn

05 May 2025

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