Executive Development Programme in Service Customer Experience Design

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The Executive Development Programme in Service Customer Experience Design is a certificate course that holds immense importance in today's customer-centric world. This programme is designed to meet the growing industry demand for professionals who can create exceptional customer experiences.

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AboutThisCourse

Through a comprehensive curriculum, learners are equipped with essential skills in customer experience design, strategy, and leadership. They gain a deep understanding of customer needs and behaviors, and learn to design and implement customer-centric strategies that drive business growth. The course is ideal for professionals in customer service, marketing, product development, and other roles that involve customer interaction. By earning this certificate, learners demonstrate their commitment to customer experience excellence, and position themselves for career advancement in this highly competitive field. In summary, the Executive Development Programme in Service Customer Experience Design is a valuable investment for individuals and organizations seeking to enhance their customer experience capabilities, and stay ahead in the evolving customer landscape.

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CourseDetails

• Customer Experience (CX) Design Fundamentals
• Understanding Customer Segments and Personas
• CX Strategy and Metrics
• Design Thinking for CX
• Journey Mapping and Touchpoint Analysis
• Service Blueprinting and Prototyping
• Employee Experience (EX) and its Impact on CX
• CX Measurement, Monitoring, and Improvement
• Digital Tools and Technologies for CX Design
• Case Studies and Real-world CX Design Applications

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE CUSTOMER EXPERIENCE DESIGN
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London College of Foreign Trade (LCFT)
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05 May 2025
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