Certificate in Effective Communication in the Office
-- ViewingNowThe Certificate in Effective Communication in the Office is a comprehensive course designed to enhance your professional communication skills. This program emphasizes the importance of clear, concise, and respectful communication in the workplace, a vital aspect for career advancement and overall success.
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GBP £ 140
GBP £ 202
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โข Effective Listening: Understanding the importance of active listening in the workplace, recognizing barriers to effective listening, and implementing techniques to improve listening skills. โข Business Writing: Crafting clear, concise, and professional emails, memos, and reports, including proper formatting, grammar, and style. โข Verbal Communication: Developing strong verbal communication skills, including tone, pacing, and clarity, to effectively convey messages in face-to-face and virtual meetings. โข Nonverbal Communication: Understanding and interpreting body language, facial expressions, and other nonverbal cues to enhance communication and build stronger relationships. โข Cross-Cultural Communication: Navigating cultural differences in the workplace, including language, customs, and etiquette, to build effective and inclusive communication strategies. โข Presentation Skills: Creating and delivering engaging and impactful presentations, including organization, design, and delivery techniques. โข Conflict Resolution: Identifying and addressing common sources of conflict in the workplace, including effective negotiation and mediation techniques. โข Customer Service Communication: Developing strong customer service communication skills, including empathy, active listening, and problem-solving. โข Collaboration and Teamwork: Building effective communication strategies for collaboration and teamwork, including clear goal-setting, effective feedback, and conflict resolution.
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