Executive Development Programme in Service Organizational Culture

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The Executive Development Programme in Service Organizational Culture is a certificate course designed to empower professionals with the necessary skills to create and manage a service-oriented culture within their organizations. This program emphasizes the importance of a strong service culture in driving business success, customer satisfaction, and employee engagement.

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In today's service-driven economy, there is a high industry demand for leaders who can foster a culture of service excellence. This course equips learners with essential skills for career advancement, including leadership development, strategic decision-making, and change management. By completing this program, learners will be able to drive organizational success, improve customer experience, and enhance employee motivation and productivity. The course is delivered through a combination of online and face-to-face sessions, providing learners with the flexibility to balance their work and study commitments. With experienced faculty, practical case studies, and interactive discussions, learners will gain a comprehensive understanding of service organizational culture and its impact on business performance.

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โ€ข Understanding Service Organizational Culture
โ€ข Importance of Executive Leadership in Shaping Culture
โ€ข Creating a Customer-Centric Culture in Service Organizations
โ€ข Building a Culture of Continuous Improvement in Services
โ€ข Employee Engagement and its Role in Service Organizational Culture
โ€ข Fostering Innovation and Creativity in Service Cultures
โ€ข Communication Strategies for Promoting Service Culture
โ€ข Measuring and Evaluating Service Organizational Culture
โ€ข Managing Change and Transition in Service Cultures

่Œไธš้“่ทฏ

In the Executive Development Programme for Service Organizational Culture, we focus on enhancing the skills and knowledge required for various roles in service organizations. This 3D pie chart showcases the distribution of roles emphasized in our programme. The Customer Service Manager role, which involves leading and coordinating customer service operations, takes up 25% of the programme's focus. Service Delivery Manager, responsible for ensuring the delivery of quality services, comprises 20%. Customer Support Specialist, providing assistance to customers, and Service Operations Manager, overseeing daily service operations, also hold 20% each. Quality Assurance Manager, responsible for maintaining service standards, and Service Desk Manager, managing service desk operations, complete the remaining 10%. This distribution is aligned with industry demands for these critical roles in service organizational culture.

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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE ORGANIZATIONAL CULTURE
ๆŽˆไบˆ็ป™
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ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London College of Foreign Trade (LCFT)
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05 May 2025
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