Masterclass Certificate in Service Customer Support Solutions
-- ViewingNowThe Masterclass Certificate in Service & Customer Support Solutions is a comprehensive course designed to equip learners with essential skills for career advancement in customer support. This program focuses on enhancing communication, problem-solving, and technical skills necessary to provide exceptional customer service.
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โข Service Fundamentals
โข Effective Communication in Customer Support
โข Customer Support Channels and Tools
โข Problem Solving and Troubleshooting Skills
โข Customer Support Metrics and KPIs
โข Managing Customer Expectations
โข Escalation Protocols and Procedures
โข Customer Feedback Management
โข Building Long-Term Customer Relationships
โข Mastering Difficult Customer Situations
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