Certificate in Service Talent Development Programs
-- ViewingNowThe Certificate in Service Talent Development Programs is a comprehensive course designed to empower learners with essential skills for success in the service industry. This program highlights the importance of service talent development in today's competitive business landscape, where exceptional customer experience is a key differentiator.
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โข Service Attitude and Mindset
โข Effective Communication Skills in Service
โข Understanding Customer Needs and Expectations
โข Handling Customer Complaints and Difficult Situations
โข Service Recovery and Turning Negatives into Positives
โข Building Customer Loyalty and Relationship Management
โข Cross-cultural Awareness and Sensitivity in Service Delivery
โข Teamwork and Collaboration in Service Settings
โข Continuous Improvement and Innovation in Service Delivery
โข Measuring Service Quality and Performance Metrics
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