Executive Development Programme in HR Conflict Management: Smarter Outcomes

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The Executive Development Programme in HR Conflict Management: Smarter Outcomes is a vital certificate course designed to empower HR professionals with the skills to manage conflicts effectively. This programme is crucial in today's diverse and complex work environments where conflicts can arise from various sources.

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With the increasing demand for HR professionals who can manage conflicts smartly and constructively, this course is a stepping stone for career advancement. It equips learners with essential skills such as negotiation, mediation, and communication, enabling them to handle difficult situations deftly and constructively. The course is structured to provide practical insights and tools that can be immediately applied in the workplace. By the end of the programme, learners will have gained the confidence and capability to manage conflicts, leading to smarter outcomes, improved team dynamics, and a more harmonious work environment.

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โ€ข Understanding HR Conflict Management: An Overview
โ€ข Types of Conflicts in the Workplace
โ€ข The Role of HR in Conflict Resolution
โ€ข Conflict Management Strategies and Techniques
โ€ข Communication Skills for Effective Conflict Resolution
โ€ข Legal Aspects of HR Conflict Management
โ€ข Mediation and Negotiation in Conflict Resolution
โ€ข Conflict Analysis and Prevention
โ€ข Implementing a Conflict Management System in the Organization

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In the ever-evolving UK job market, HR professionals with expertise in conflict management are increasingly sought after. Our Executive Development Programme focuses on equipping you with the necessary skills to drive smarter outcomes in conflict management, making you a valuable asset in the industry. 1. Negotiation skills (25% demand) Develop your ability to effectively communicate and negotiate with parties in conflict, leading to successful resolutions and positive outcomes. 2. Mediation skills (20% demand) Expertise in mediation ensures you can act as a neutral third party to help conflicting parties reach a mutually agreeable solution. 3. Conflict resolution skills (20% demand) Gain comprehensive knowledge of conflict resolution strategies to address various workplace conflicts and tensions. 4. Communication skills (20% demand) Improve your communication skills to promote open dialogue, empathy, and understanding, vital for successful conflict management. 5. Emotional intelligence skills (15% demand) Cultivate high emotional intelligence to better understand and manage your emotions and reactions during conflicts, as well as empathize with others' feelings.

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EXECUTIVE DEVELOPMENT PROGRAMME IN HR CONFLICT MANAGEMENT: SMARTER OUTCOMES
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London College of Foreign Trade (LCFT)
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05 May 2025
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