Professional Certificate in Streamlined Customer Service Communication
-- ViewingNowThe Professional Certificate in Streamlined Customer Service Communication is a crucial course designed to enhance communication skills in a customer service environment. With the increasing demand for efficient and effective communication in various industries, this certificate course is more relevant than ever.
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GBP £ 140
GBP £ 202
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โข Understanding Customer Service Communication: This unit will cover the basics of customer service communication and its importance in building strong customer relationships.
โข Effective Listening Skills: This unit will focus on the role of active listening in customer service communication and provide techniques to improve listening skills.
โข Clear and Concise Communication: This unit will emphasize the importance of clear and concise communication in customer service and provide tips to communicate effectively.
โข Handling Difficult Customer Situations: This unit will provide strategies for handling difficult customer situations, including dealing with angry or upset customers.
โข Empathy and Emotional Intelligence: This unit will cover the role of empathy and emotional intelligence in customer service communication and provide techniques to demonstrate these skills.
โข Nonverbal Communication: This unit will explore the impact of nonverbal communication in customer service and provide tips to improve nonverbal cues.
โข Communication Channels and Tools: This unit will cover various communication channels and tools used in customer service, including phone, email, and chat.
โข Customer Feedback and Continuous Improvement: This unit will discuss the importance of customer feedback in continuous improvement and provide techniques to gather and analyze feedback.
โข Creating a Positive Customer Experience: This unit will cover the role of effective communication in creating a positive customer experience and provide tips to exceed customer expectations.
Note: The above units are just a suggested list and can be modified based on the specific needs and goals of the professional certificate program.
Keywords: Customer Service Communication, Listening Skills, Clear Communication, Difficult Customer Situations, Empathy, Nonverbal Communication, Communication Channels, Customer Feedback, Positive Customer Experience.
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