Professional Certificate in IT Service Management: Efficient Operations
-- ViewingNowThe Professional Certificate in IT Service Management: Efficient Operations equips learners with essential skills for managing IT services, a critical aspect of modern business operations. This course is vital in an era where businesses increasingly rely on technology, and the demand for IT service management professionals is at an all-time high.
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โข ITIL Foundation: Service Lifecycle
โข Incident Management and Problem Solving
โข Change Management and Version Control
โข Configuration Management Database (CMDB) and Asset Management
โข IT Service Continuity and Disaster Recovery Planning
โข Capacity Management and Performance Optimization
โข IT Security Management and Compliance
โข Supplier Management and Vendor Relations
โข Service Level Management and Customer Experience
โข Continual Service Improvement and ITIL Best Practices
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