Global Certificate in Lean Six Sigma Customer Satisfaction
-- viewing nowThe Global Certificate in Lean Six Sigma Customer Satisfaction is a comprehensive course designed to enhance your problem-solving and process improvement skills. This certification focuses on applying Lean Six Sigma methodologies to increase customer satisfaction, reduce waste, and improve efficiency in any industry.
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Course Details
• Lean Six Sigma Methodology & Overview
• Understanding Customer Requirements & Expectations
• Voice of the Customer (VoC) Analysis
• Mapping Customer Journey & Touchpoints
• Lean Six Sigma Tools for Customer Satisfaction
• Process Improvement Techniques for Enhanced Customer Experience
• Data Analysis & Metrics for Customer Satisfaction
• Lean Six Sigma Project Management for Customer Success
• Change Management & Continuous Improvement in Customer-Centric Organizations
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