Executive Development Programme in Service Design for High Performance
-- viendo ahoraThe Executive Development Programme in Service Design for High Performance is a certificate course that focuses on enhancing the learners' ability to design and manage exceptional services, leading to improved customer experiences and business growth. In today's service-oriented economy, there is an increasing industry demand for professionals who can create value and differentiate their organizations through service design excellence.
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Detalles del Curso
โข Service Design Thinking: Understanding the user-centered design process, empathy, ideation, prototyping, and testing.
โข Service Blueprinting: Visualizing service delivery processes, touchpoints, and interactions.
โข Customer Experience (CX) Strategy: Designing holistic customer experiences for loyalty and retention.
โข Designing for Service Innovation: Leveraging service design thinking to drive innovation and differentiation.
โข Journey Mapping: Identifying pain points, opportunities, and moments of truth in customer journeys.
โข Service Prototyping: Creating and testing low-fidelity service prototypes.
โข Stakeholder Management: Engaging and collaborating with stakeholders for successful service design.
โข Metrics and Measurement: Quantifying and tracking the impact of service design initiatives.
โข Digital Service Design: Leveraging digital technologies to enhance service experiences.
Trayectoria Profesional
Requisitos de Entrada
- Comprensiรณn bรกsica de la materia
- Competencia en idioma inglรฉs
- Acceso a computadora e internet
- Habilidades bรกsicas de computadora
- Dedicaciรณn para completar el curso
No se requieren calificaciones formales previas. El curso estรก diseรฑado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prรกcticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una instituciรณn autorizada
- Complementario a las calificaciones formales
Recibirรกs un certificado de finalizaciรณn al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripciรณn abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripciรณn abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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