Executive Development Programme in Service Design for High Performance

Name: Executive Development Programme in Service Design for High Performance
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The Executive Development Programme in Service Design for High Performance is a certificate course that focuses on enhancing the learners' ability to design and manage exceptional services, leading to improved customer experiences and business growth. In today's service-oriented economy, there is an increasing industry demand for professionals who can create value and differentiate their organizations through service design excellence.

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AboutThisCourse

This course equips learners with essential skills in service design, innovation, and strategic thinking, empowering them to drive transformation in their organizations and advance their careers. Throughout the programme, learners will explore real-world case studies, engage in hands-on activities, and collaborate with industry experts, gaining practical experience and industry-relevant knowledge that will set them apart in the competitive job market. By mastering the principles and practices of service design, learners will be able to create outstanding customer experiences, increase operational efficiency, and drive sustainable business success.

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CourseDetails

• Service Design Thinking: Understanding the user-centered design process, empathy, ideation, prototyping, and testing.
• Service Blueprinting: Visualizing service delivery processes, touchpoints, and interactions.
• Customer Experience (CX) Strategy: Designing holistic customer experiences for loyalty and retention.
• Designing for Service Innovation: Leveraging service design thinking to drive innovation and differentiation.
• Journey Mapping: Identifying pain points, opportunities, and moments of truth in customer journeys.
• Service Prototyping: Creating and testing low-fidelity service prototypes.
• Stakeholder Management: Engaging and collaborating with stakeholders for successful service design.
• Metrics and Measurement: Quantifying and tracking the impact of service design initiatives.
• Digital Service Design: Leveraging digital technologies to enhance service experiences.

CareerPath

In the ever-evolving design industry, service design is becoming increasingly relevant. Our Executive Development Programme in Service Design prepares professionals to meet the rising demand for high-performance service designers. The provided Google Charts 3D Pie chart showcases the current job market trends in the UK design sector. This interactive visualization highlights the percentage of roles in the industry, focusing on service design, UX design, UI design, product design, and research. The data demonstrates that service design roles make up the largest share of the market at 35%, reflecting the growing need for professionals skilled in developing and enhancing service experiences. UX design comes in second at 25%, emphasizing the crucial role of user experience within the design process. UI design, focusing on the visual aesthetics and presentation of designs, follows closely behind at 20%. Product design and research positions both account for 15% and 5% of the market, respectively. These roles support the development of successful, user-centric products through informed decision-making and prototyping. In conclusion, the design industry is experiencing a shift towards more comprehensive service experiences, leading to increased demand for high-performance design professionals. Our Executive Development Programme in Service Design equips professionals with the necessary skills to succeed in this competitive and rewarding field. By offering a transparent background and a responsive 3D pie chart, this visualization effectively highlights the current job market trends in the UK design sector.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE DESIGN FOR HIGH PERFORMANCE

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London College of Foreign Trade (LCFT)

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05 May 2025

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