Global Certificate in Service Innovation Skills
-- viendo ahoraThe Global Certificate in Service Innovation Skills course is a comprehensive program designed to equip learners with essential skills for career advancement in today's service-driven economy. This course emphasizes the importance of service innovation in creating value for customers and driving business success.
4.361+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
Acerca de este curso
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
Sin período de espera
Detalles del Curso
• Service Design Thinking: Understanding the customer's needs and creating innovative services to meet those needs. This unit will cover the key principles of design thinking, customer journey mapping, and service blueprinting.
• Service Innovation Strategy: Developing a clear strategy for service innovation, including defining the vision, goals, and key performance indicators. This unit will also cover the importance of stakeholder management and communication.
• Idea Generation and Evaluation: Generating and evaluating new service ideas using a range of techniques, including brainstorming, mind mapping, and SWOT analysis. This unit will also cover the importance of prototyping and testing.
• Service Prototyping and Co-creation: Creating prototypes of new services and involving customers in the co-creation process. This unit will cover the key principles of prototyping, including user testing, feedback, and iteration.
• Service Implementation and Launch: Planning and implementing the launch of new services, including project management, resource allocation, and risk management. This unit will also cover the importance of post-launch evaluation and continuous improvement.
• Service Marketing and Sales: Developing and implementing marketing and sales strategies for new services, including segmentation, targeting, positioning, and pricing. This unit will also cover the key principles of sales techniques and customer relationship management.
• Service Operations and Delivery: Managing the day-to-day operations and delivery of new services, including process design, quality management, and capacity planning. This unit will also cover the key principles of service recovery and continuous improvement.
• Service Measurement and Analytics: Measuring and analyzing the performance of new services, including key performance indicators, customer feedback, and financial metrics. This unit will also cover the importance of data-driven decision making and continuous improvement.
• Service Culture and Leadership: Developing a culture of service innovation and leadership, including the key principles of change management, motivation, and empowerment. This unit will also cover the importance of communication, collaboration, and employee engagement.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
Por qué la gente nos elige para su carrera
Cargando reseñas...
Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
Obtener un certificado de carrera
