Masterclass Certificate in Mediation for Business Professionals and Leaders
-- viendo ahoraThe Masterclass Certificate in Mediation for Business Professionals and Leaders is a comprehensive course designed to empower learners with essential conflict resolution skills. In today's fast-paced and diverse business environment, the ability to mediate disputes and facilitate effective communication is highly sought after.
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Detalles del Curso
Here are the essential units for a Masterclass Certificate in Mediation for Business Professionals and Leaders:
• Introduction to Mediation: Understanding the basics of mediation and its role in business disputes. This unit will cover the history and theory of mediation, its benefits, and its limitations.
• Mediation Process and Techniques: Learning the various steps and techniques used in the mediation process. This unit will cover pre-mediation, opening statements, agenda setting, data gathering, communication skills, and problem-solving techniques.
• Negotiation and Communication Skills: Developing the essential communication and negotiation skills required in mediation. This unit will cover active listening, questioning, reframing, summarizing, and persuading.
• Conflict Resolution Strategies: Exploring various conflict resolution strategies, including interest-based negotiation, win-win negotiation, and principled negotiation. This unit will cover the BANTA model (i.e., goals, interests, alternatives, limits, and trade-offs).
• Ethics and Professional Standards: Understanding the ethical standards and professional conduct required of mediators. This unit will cover confidentiality, impartiality, neutrality, informed consent, and self-determination.
• Cross-Cultural Mediation: Developing the skills to mediate cross-cultural disputes. This unit will cover cultural awareness, communication styles, and biases, as well as practical strategies for effective cross-cultural mediation.
• Advanced Mediation Techniques: Learning advanced mediation techniques, such as caucusing, shuttle diplomacy, and creative problem-solving. This unit will also cover working with difficult parties and managing power imbalances.
• Mediation in Practice: Applying the skills and knowledge learned in the previous units to
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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