Executive Development Programme in Service Team Coaching
-- ViewingNowThe Executive Development Programme in Service Team Coaching is a certificate course designed to empower professionals with the skills necessary to lead and manage high-performing service teams. This program emphasizes the importance of coaching in driving service excellence and customer satisfaction, making it highly relevant in today's service-oriented business landscape.
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โข Service Team Coaching Fundamentals
โข Understanding Customer Experience (CX) and Service Delivery
โข Developing Effective Coaching Strategies
โข Building High-Performing Service Teams
โข Emotional Intelligence and its Role in Service Team Coaching
โข Performance Metrics and Feedback Mechanisms
โข Change Management and Continuous Improvement
โข Action Planning and Goal Setting for Service Teams
โข Cultivating a Coaching Culture in Service Organizations
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