Executive Development Programme in Service Team Coaching

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The Executive Development Programme in Service Team Coaching is a certificate course designed to empower professionals with the skills necessary to lead and manage high-performing service teams. This program emphasizes the importance of coaching in driving service excellence and customer satisfaction, making it highly relevant in today's service-oriented business landscape.

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AboutThisCourse

As companies increasingly prioritize customer experience as a key differentiator, the demand for skilled service team coaches is on the rise. This course equips learners with the essential skills needed to meet this demand, including effective communication, active listening, and feedback techniques, as well as strategies for team motivation, engagement, and performance improvement. By completing this program, learners will be well-positioned to advance their careers in service management and leadership, with the ability to drive meaningful change and deliver exceptional customer experiences. Overall, the Executive Development Programme in Service Team Coaching is a valuable investment in professional growth and success.

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CourseDetails


• Service Team Coaching Fundamentals
• Understanding Customer Experience (CX) and Service Delivery
• Developing Effective Coaching Strategies
• Building High-Performing Service Teams
• Emotional Intelligence and its Role in Service Team Coaching
• Performance Metrics and Feedback Mechanisms
• Change Management and Continuous Improvement
• Action Planning and Goal Setting for Service Teams
• Cultivating a Coaching Culture in Service Organizations

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE TEAM COACHING
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London College of Foreign Trade (LCFT)
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05 May 2025
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