Executive Development Programme in Service Experience Optimization
-- ViewingNowThe Executive Development Programme in Service Experience Optimization is a certificate course designed to empower professionals with the skills to enhance service quality and customer experience. In today's customer-centric world, this program is crucial for career advancement and staying competitive in the industry.
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โข Service Experience Design
โข Customer Journey Mapping
โข Voice of the Customer (VoC) Programs
โข Service Blueprinting
โข Employee Engagement in Service Delivery
โข Metrics and Analytics for Service Experience Optimization
โข Digital Transformation in Service Delivery
โข Service Recovery and Crisis Management
โข Innovation in Service Experience
โข Change Management and Leadership in Service Excellence
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