Executive Development Programme in Service Experience Optimization

Name: Executive Development Programme in Service Experience Optimization
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The Executive Development Programme in Service Experience Optimization is a certificate course designed to empower professionals with the skills to enhance service quality and customer experience. In today's customer-centric world, this program is crucial for career advancement and staying competitive in the industry.

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AboutThisCourse

This course covers essential topics such as customer journey mapping, service blueprinting, and voice of the customer analytics. Learners will gain a deep understanding of service design thinking, enabling them to create exceptional customer experiences. The program also emphasizes the use of data-driven approaches to make informed decisions and improve service efficiency. By the end of the course, learners will be equipped with the skills to lead service experience optimization initiatives, analyze customer feedback, and design services that meet and exceed customer expectations. This program is ideal for professionals in customer service, marketing, product management, and other service-related fields who are looking to advance their careers and stay ahead in the industry.

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CourseDetails

• Service Experience Design
• Customer Journey Mapping
• Voice of the Customer (VoC) Programs
• Service Blueprinting
• Employee Engagement in Service Delivery
• Metrics and Analytics for Service Experience Optimization
• Digital Transformation in Service Delivery
• Service Recovery and Crisis Management
• Innovation in Service Experience
• Change Management and Leadership in Service Excellence

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE EXPERIENCE OPTIMIZATION

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London College of Foreign Trade (LCFT)

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05 May 2025

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