Masterclass Certificate in Service Sector Competitive Strategies
-- ViewingNowThe Masterclass Certificate in Service Sector Competitive Strategies is a comprehensive course designed to empower learners with essential skills for success in the service industry. This certificate course highlights the importance of competitive strategies in the service sector, an area that is often overlooked but vital for business growth and survival.
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โข Unit 1: Introduction to Service Sector Competitive Strategies
โข Unit 2: Service Blueprinting and Customer Journey Mapping
โข Unit 3: Understanding Customer Experience (CX) and its Impact
โข Unit 4: Service Differentiation and Positioning Strategies
โข Unit 5: Pricing Strategies in the Service Sector
โข Unit 6: Leveraging Technology in Service Delivery
โข Unit 7: Service Quality and Continuous Improvement
โข Unit 8: Employee Engagement and its Role in Service Excellence
โข Unit 9: Multi-Channel Service Delivery and Omnichannel Strategies
โข Unit 10: Crisis Management and Business Continuity in Service Organizations
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