Masterclass Certificate in Service Sector Competitive Strategies
-- ViewingNowThe Masterclass Certificate in Service Sector Competitive Strategies is a comprehensive course designed to empower learners with essential skills for success in the service industry. This certificate course highlights the importance of competitive strategies in the service sector, an area that is often overlooked but vital for business growth and survival.
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⢠Unit 1: Introduction to Service Sector Competitive Strategies
⢠Unit 2: Service Blueprinting and Customer Journey Mapping
⢠Unit 3: Understanding Customer Experience (CX) and its Impact
⢠Unit 4: Service Differentiation and Positioning Strategies
⢠Unit 5: Pricing Strategies in the Service Sector
⢠Unit 6: Leveraging Technology in Service Delivery
⢠Unit 7: Service Quality and Continuous Improvement
⢠Unit 8: Employee Engagement and its Role in Service Excellence
⢠Unit 9: Multi-Channel Service Delivery and Omnichannel Strategies
⢠Unit 10: Crisis Management and Business Continuity in Service Organizations
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