Global Certificate in Service Innovation Tactics
-- ViewingNowThe Global Certificate in Service Innovation Tactics is a comprehensive course designed to empower professionals with the skills to drive service innovation and transformation. This course is critical in today's service-based economy, where businesses increasingly compete on the quality of their customer experiences.
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โข Service Design Thinking: Understanding the user-centered design approach, empathy maps, customer journeys, and prototyping.
โข Innovation Management: Encouraging creativity, fostering a culture of innovation, and managing the innovation process within an organization.
โข Service Blueprinting: Mapping service processes, identifying pain points, and visualizing service improvements.
โข Customer Experience (CX) Strategy: Developing CX strategies to enhance customer satisfaction and loyalty.
โข Service Prototyping & Iteration: Building, testing, and iterating service prototypes to validate and refine service concepts.
โข Data-Driven Service Innovation: Leveraging data analytics and insights to drive service innovation and improve performance.
โข Service Innovation Metrics: Measuring service innovation success and implementing key performance indicators (KPIs).
โข Collaborative Service Innovation: Engaging stakeholders, partners, and customers in co-creating and co-designing services.
โข Scaling Service Innovations: Expanding and replicating successful service innovations across an organization or industry.
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