Executive Development Programme in Service Leadership Development Essentials: Mastery
-- ViewingNowThe Executive Development Programme in Service Leadership Development Essentials: Mastery certificate course is a comprehensive program designed to enhance leadership skills in the service industry. This course emphasizes the importance of service leadership, a critical aspect of business success in today's customer-centric world.
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โข Service Leadership Fundamentals
โข Understanding Customer Experience (CX) and its Importance
โข Emotional Intelligence in Service Leadership
โข Developing Effective Communication Skills
โข Strategies for Building High-Performing Service Teams
โข Service Quality Improvement Techniques
โข Change Management and Innovation in Service Leadership
โข Measuring and Analyzing Service Performance Metrics
โข Ethical Considerations in Service Leadership
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