Executive Development Programme in Service Leadership Development Essentials: Mastery

Name: Executive Development Programme in Service Leadership Development Essentials: Mastery
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The Executive Development Programme in Service Leadership Development Essentials: Mastery certificate course is a comprehensive program designed to enhance leadership skills in the service industry. This course emphasizes the importance of service leadership, a critical aspect of business success in today's customer-centric world.

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AboutThisCourse

With the increasing demand for exceptional service delivery, there is a high industry need for professionals with strong service leadership skills. This course equips learners with these essential skills, empowering them to drive service excellence, foster customer loyalty, and promote a service-oriented culture in their organizations. Through this program, learners gain a deep understanding of service leadership principles, strategic thinking, emotional intelligence, and change management. They also develop essential skills in communication, collaboration, and conflict resolution. By the end of the course, learners are equipped with the necessary tools and skills for career advancement in the service industry.

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CourseDetails

• Service Leadership Fundamentals
• Understanding Customer Experience (CX) and its Importance
• Emotional Intelligence in Service Leadership
• Developing Effective Communication Skills
• Strategies for Building High-Performing Service Teams
• Service Quality Improvement Techniques
• Change Management and Innovation in Service Leadership
• Measuring and Analyzing Service Performance Metrics
• Ethical Considerations in Service Leadership

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE LEADERSHIP DEVELOPMENT ESSENTIALS: MASTERY

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London College of Foreign Trade (LCFT)

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05 May 2025

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