Executive Development Programme in Service Design Thinking Approaches
-- ViewingNowThe Executive Development Programme in Service Design Thinking Approaches certificate course is a comprehensive program designed to meet the growing industry demand for professionals who can effectively apply service design thinking to enhance customer experiences and drive business success. This course emphasizes the importance of a human-centered approach to service design, teaching learners how to understand customer needs, behaviors, and emotions to create innovative and impactful solutions.
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โข Service Design Thinking Fundamentals
โข Human-centered Design Approach
โข Empathy Mapping and User Research
โข Service Blueprints and Journey Mapping
โข Prototyping and Iterative Design
โข Co-creation and Collaboration Techniques
โข Designing for Service Culture and Delivery
โข Measuring Success in Service Design
โข Implementing Service Design Thinking in Organizations
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