Executive Development Programme in Service Design Thinking Approaches
-- ViewingNowThe Executive Development Programme in Service Design Thinking Approaches certificate course is a comprehensive program designed to meet the growing industry demand for professionals who can effectively apply service design thinking to enhance customer experiences and drive business success. This course emphasizes the importance of a human-centered approach to service design, teaching learners how to understand customer needs, behaviors, and emotions to create innovative and impactful solutions.
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⢠Service Design Thinking Fundamentals
⢠Human-centered Design Approach
⢠Empathy Mapping and User Research
⢠Service Blueprints and Journey Mapping
⢠Prototyping and Iterative Design
⢠Co-creation and Collaboration Techniques
⢠Designing for Service Culture and Delivery
⢠Measuring Success in Service Design
⢠Implementing Service Design Thinking in Organizations
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