Global Certificate in Online Customer Journey Mapping Techniques
-- ViewingNowThe Global Certificate in Online Customer Journey Mapping Techniques is a comprehensive course designed to equip learners with the essential skills to map and optimize customer journeys. This course highlights the importance of understanding customer behavior, motivations, and pain points to create exceptional customer experiences.
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โข Customer Journey Mapping
โข Understanding Customer Personas
โข Touchpoints and Channels in Customer Journey
โข Mapping Customer Experience
โข Metrics and KPIs for Customer Journey Mapping
โข Digital Tools for Customer Journey Mapping
โข Stakeholder Engagement in Customer Journey Mapping
โข Optimizing Customer Journey for Business Growth
โข Customer Journey Mapping Best Practices
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