Global Certificate in Online Customer Journey Mapping Techniques

Name: Global Certificate in Online Customer Journey Mapping Techniques
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The Global Certificate in Online Customer Journey Mapping Techniques is a comprehensive course designed to equip learners with the essential skills to map and optimize customer journeys. This course highlights the importance of understanding customer behavior, motivations, and pain points to create exceptional customer experiences.

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AboutThisCourse

With the increasing demand for customer-centric approaches in various industries, this certification provides learners with a competitive edge in career advancement. The course content covers the latest tools and techniques in customer journey mapping, enabling learners to design and implement effective strategies to improve customer satisfaction and loyalty. Learners will gain hands-on experience in mapping customer journeys, analyzing customer data, and identifying areas for improvement. By the end of the course, learners will have a solid understanding of customer journey mapping best practices, empowering them to lead successful customer experience initiatives in their organizations.

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CourseDetails

• Customer Journey Mapping
• Understanding Customer Personas
• Touchpoints and Channels in Customer Journey
• Mapping Customer Experience
• Metrics and KPIs for Customer Journey Mapping
• Digital Tools for Customer Journey Mapping
• Stakeholder Engagement in Customer Journey Mapping
• Optimizing Customer Journey for Business Growth
• Customer Journey Mapping Best Practices

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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GLOBAL CERTIFICATE IN ONLINE CUSTOMER JOURNEY MAPPING TECHNIQUES

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London College of Foreign Trade (LCFT)

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05 May 2025

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