Executive Development Programme in Digital Destination Customer Service
-- ViewingNowThe Executive Development Programme in Digital Destination Customer Service is a certificate course designed to empower professionals with the latest digital tools and techniques to deliver exceptional customer service. This program emphasizes the importance of a digital-first approach in today's customer-centric world, where businesses must meet and exceed customer expectations across various digital touchpoints.
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โข Digital Customer Service Foundations
โข Understanding Digital Channels for Customer Engagement
โข Implementing Omnichannel Customer Service Strategies
โข Leveraging Data Analytics in Digital Customer Service
โข AI and Machine Learning in Digital Customer Service
โข Designing and Optimizing Digital Customer Experiences
โข Social Media Customer Service Management
โข Digital Customer Self-Service Technologies
โข Change Management and Digital Transformation in Customer Service
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